1. Digital Products
Because our paid materials, templates, and exam papers are digital products delivered instantly upon payment, all sales are final and non-refundable once the file has been downloaded, except as described below. This is standard practice for digital goods, since a digital file - unlike a physical product - cannot be "returned."
2. When We Will Issue a Refund
We will gladly refund a purchase if:
- You were charged but the file failed to download and the issue could not be resolved by our support team.
- You were charged more than once for the same purchase (duplicate charge).
- The file delivered was corrupted, incomplete, or did not match its description on the resource page.
- You were charged for a resource due to a verified technical error on our site.
To request a refund under any of these circumstances, contact us within 7 days of your purchase at info@virtualeducationpoint.com with your order details (email used, resource name, and approximate date/time of purchase). We aim to respond within 2-3 business days.
3. Custom Orders (Templates, Assignments, Projects)
For custom work requested through our Custom Order service:
- You are never charged before a quote is reviewed and accepted - cancelling before payment costs nothing.
- If you cancel after paying but before we've started work, we'll refund the full amount.
- If work has already begun, a partial refund may be issued at our discretion based on work completed.
- Once the finished file has been delivered and downloaded, the same digital-goods policy in Section 1 applies.
4. How Refunds Are Processed
Card and international payments on this site are processed by Paddle.com, who acts as the Merchant of Record for those transactions. Approved refunds for Paddle-processed payments are issued by Paddle back to your original payment method, and may take 5-10 business days to appear depending on your bank. Refunds for JazzCash mobile wallet payments are processed directly by us back to the same mobile wallet used for payment, and typically complete within 3-5 business days.
5. Contact Us
Questions about this policy or a specific order? Reach us at info@virtualeducationpoint.com or via our Contact page.